rVetLink: Frequently Asked Questions

rVetLink is your online portal to access patient records.

rVetLink pug

How do I use rVetLink?

If we have your email address, an email is sent at discharge. The email has an embedded, secure link that will take you directly to your patient’s file.  You can see your current patient. In addition, you can now look up all your other patients, searchable back to July 2015.

How do I login if I don’t have the email link?

You were provided a unique user name and default password at the rVetLink launch.  If you don’t know your user name, simply click “User Name Help” on the login screen.

What if I don’t know my password?

Simply click “Forgot Password” on the log-in screen.

What if I prefer a fax?

Fax-only recipients will receive the cover letter containing information to log into our website and subsequently, the rVetLink portal.  The discharge order document will follow the cover letter. Update notifications will also be faxed, unless you log on to rVetLink to change your profile and settings.

Can I view the finalized lab work or other documents while my patient is still hospitalized?

As long as your patient is still checked in, finalized reports are not visible. Once your patient checks out and rVetLink updates, you will be able to access your patient’s reports.

Will I know when my patient died or was euthanized?

We make every effort to inform you of your patient’s status in a timely manner.  The rVetLink database updates every two hours, at which time a change in patient status is checked.  If your patient is deceased, a notification is sent based on your preferences.  By default, a deceased notice is sent via both email and fax.

Can I control what documents get faxed/emailed to me and to which email addresses?

Yes, you can control to which email addresses you wish documents be sent, allow or disallow faxes, and what notifications you would like to receive.

I can’t find records for a past patient.

You might not be listed in Cornerstone as the patient’s RDVM.  If that’s the case, your client can simply call us to add your name to their pet’s file.  Please note, patient records prior to July 2015 are not available via the rVetLink portal.