UF Veterinary Hospitals Strategic PLan
UF Veterinary Hospitals Strategic Plan 2026–2030 provides a shared roadmap for advancing our mission of improving animal health through exceptional care, discovery, and learning. Guided by our vision to be the destination for advancing animal care, this plan is rooted in our core values of integrity, teamwork, and excellence. These values shape how we work, how we care for our patients, and how we support one another.
Over the next four years, we will focus our efforts on three interconnected priorities: developing and empowering our technicians and staff, improving systems and operational efficiency, and creating a seamless, patient-centered experience. Through stronger training and career development, streamlined workflows and modernized technology, and a consistent commitment to compassionate care and communication, we will create an environment where our people can thrive, our teams can work more effectively, and our patients and clients receive the exceptional care they deserve. Together, these efforts will strengthen our hospital, advance veterinary medicine, and position UF Veterinary Hospitals for continued excellence in care, teaching, and discovery.
mission, vision & Values
Values & Strategies
Integrity
Acting in alignment with ethical principles, guided by honesty and a strong moral compass
We demonstrate integrity when we:
1. Own outcomes and learn from mistakes
2. Do what’s right, even when hard
3. Follow through and communicate openly
4. Be honest, transparent, and ethical
Teamwork
Working together collaboratively to achieve shared goals
We demonstrate teamwork when we:
1. Listen with curiosity; assume positive intent
2. Respect every role and perspective
3. Collaborate across teams for unified,
high-quality care
4. Proactively support one another to sustain a balanced, cohesive workplace
excellence
Dedicated to exceeding ordinary standards through continuous improvement
We demonstrate excellence when we:
1. Continuously improve; reject mediocrity
2. Deliver compassionate, high-quality care
in all circumstances
3. Place patient safety at the forefront of all care
4. Embrace innovation, learning, and research
Goals & Tactics
Years 1-2
Technician and Staff Training and Development
WHAT?
Develop training/career programs:
1. Strengthen clinical skills
2. Clear career progression
3. Support participation in teaching & discovery
WHY?
Increase staff utilization, retention, and
professional satisfaction
HOW?
Management collaboration, structure development, implementation
Years 1-4
Systems Efficiency
WHAT?
Improve operational efficiency by:
1. Streamlining workflows
2. Optimizing staffing models
3. Leveraging technology
WHY?
Reduce administrative burden and allow more time for patient care, client communication, teaching, discovery, and team collaboration
HOW?
Electronic medical record (EMR) modernization, reduce documentation burden, align support service resources with patient care demand
Years 1-2
Patient-Centric Care
WHAT?
Create a seamless, patient-centered experience:
1. Timely and comprehensive communication
2. Accessibility
3. Compassionate patient care
4. Commitment to teaching and discovery
WHY?
Improve client satisfaction, trust, and advancement of clinical knowledge
HOW?
Define, customize, and implement a client experience framework across all hospital areas
